FAQ's - Enquiring minds want to know!

This is a living document and will change over-time. If you have specific questions Contact Us so we can assist you.

Q. The photo of the gift doesn't match up exactly to the contents listed in the product description, what's up with that? 

A. We keep product descriptions, as well as The Fresh Sheet updated regularly with all of the product updates we make.  We are purposeful about substitutions and upgrades to our product line and are proud to share them with you. It's a ton of work doing product shoots so we limit these to a few times in the year and instead update the written descriptions. 

Q. How long does fulfillment and delivery take? 
A. We assemble and customize orders by hand within 24 hours of your order. Once your gift is prepared we package it carefully for delivery and send you tracking details so you can follow your gift on it's journey to the recipient. 
Shipping timelines and fees per product line: 
  • Flat rate shipping  to British Columbia and Alberta - We offer low, flat rate shipping for our Core Selection of gift boxes anywhere within BC.  This is sent out by private courier in the Lower Mainland and Express Post by Canada Post. 
  • Gift Baskets - When selected our giftware can be delivered in a container holding all of your gift items, surrounded by a cellophane bag with decorative ribbon. These are mailed by Canada Post OR (depending on contents) couriered privately within Metro Vancouver and arrive next business day. 
  • Gifts containing alcohol. - These gifts are delivered by private courier within the province of British Columbia ONLY.  Delivery drivers will perform an identification check (age 19+) and record a signature for the delivery. Due to the use of a private courier there is a $15.00 charge. 

Q. How do I customize my gift and send personal sentiments to the recipient? 

A. You have two choices, a personalized message (free) which we will print on the enclosure sheet. Also you can add a custom-created ribbon to add to your gift. Gift boxes have the ribbon wrapped around the box, Gift baskets will have the custom message printed and wrap around the container.

Some customization options for your ribbon:

  •  We emboss the ribbon with metallic foil. You have a choice of silver or gold lettering.
  • You can choose from an array of colours for your ribbon: Black, White, Forrest Green, Royal Blue. Red, Baby Blue, Pink
  • Custom colour choices (of foil and ribbon) are available for larger orders - contact us!
  • Additionally you can upload a simple icon or logo to be printed

Q. How do I customize and send multiple gifts the same address?

A. This is a typical order, whether you have one gift or many; Customize your gift, add it to your cart, and move on to the next gift. In the Checkout you will review all the gifts and confirm your shipping address.  

Q. How do I customize Multiple gifts headed to the different addresses in one order? 

A. It's quite easy! We have a feature where you can ship to multiple addresses; Here's how: 

1. Shop as your normally would on the website. personalize gifts one-at-a-time, add them to your cart. This will keep the enclosure message and ribbon message with colours tied to individual gifts. 
2. On the cart page check the box "Ship to Multiple Addresses" 
3. Each gift appears on a line and you can set an address for each delivery. 
4. Complete your order in the checkout by processing payment. 
5. You will receive an email notification for the full order, then (plot twist!) a cancellation email for the order (this is normal!). Our system will then create on order for each of the addresses - this is so you can track the delivery of each gift along it's journey.  

If you are personalizing more than 5 items and you have the time (about 3-5 days) we recommend you e-mail or call and we can work together and invoice you for your order - this will save you time and we invoice directly for shipping. Some people prefer this approach and we're happy to oblige.